Privacy Policy

VIEIRA DE CASTRO PRODUTOS ALIMENTARES, S.A. (hereinafter, VIEIRA), headquartered in Rua do Paço, n.º 514, Gavião, 4760-212 Vila Nova de Famalicão (Portugal) and Tax Registration Number 500 298 882 is the owner of the domain vieiradecastro.pt/, where its WEBSITE is hosted..

AS DATA CONTROLLER, VIEIRA IS FOCUSED ON PROTECTING THE PRIVACY AND PERSONAL DATA OF ITS CUSTOMERS AND WEBSITE USERS AND HAS THEREFORE PREPARED AND ADOPTED THIS PRIVACY POLICY AND THE PRACTICES DESCRIBED HEREIN. THIS POLICY EXPLAINS HOW WE USE YOUR PERSONAL DATA AND WE RECOMMEND YOU TO READ IT TO KNOW THE CONDITIONS UNDER WHICH YOUR PERSONAL DATA ARE COLLECTED AND FURTHER PROCESSED.


  1. WHAT IS THIS POLICY ABOUT?
    1.1. This Privacy Policy explains how we collect and process the personal data that is necessary for the provision of services that are available trough the WEBSITE, describing the practices adopted for this purpose.

  2. WHAT ARE PERSONAL DATA?
    2.1. Personal data is any information relating to an individual which identifies that person or makes it identifiable, regardless of the nature or support of the information, including the sound and image of that person.
    2.2. Examples of personal data we collect are your name and email address when you contact us via the contact form, or your first name, last name and email address when you create your customer account.
    3.3. The term “identifiable” refers to a person who can be identified, directly or indirectly, in particular by reference to an identification number or other specific elements of his or hers physical, physiological, psychic, economic, cultural or social identity.

  3. HOW DO WE USE YOUR PERSONAL DATA?
    3.1. AVIEIRA will use the personal data you provide to us for the following purposes:
    a) To analyze and respond to your messages, customer support and enquiries;
    b ) To keep track of your contact details;
    c ) To review and process your application to work with VIEIRA;
    d ) To create your customer account;
    e ) To maintain your registration and customer data in the reserved area;
    f ) To process your purchase;
    g ) To be able to send you newsletters or other publications that you have requested and/or which may be of interest to you;
    h ) For WEBSITE management operations;
    i ) For commercial purposes, such as data analysis, audits;
    j ) For fraud prevention and information systems security;
    k ) For the adaptation, improvement and modification of the services, namely by identifying usage trends or by determining the effectiveness of promotional campaigns.
    3.2. These personal data processing operations are an essential tool for your satisfaction and for the activity of VIEIRA and are performed in accordance with the applicable legislation and the best practices.
    3.3 Your personal data will not be reused for other purposes that are not previously identified or that have no connection with those purposes for which they were initially collected..

  4. WHAT IS THE LEGAL BASIS FOR OUR PROCESSING OF PERSONAL DATA?
    4.1. The personal data that VIEIRA processes has specific legal basis according to the purposes for which they are intended.
    4.2. In the following table you can see the which are the legal basis according the above mentioned purposes:
    PURPOSES LEGAL BASIS
    To analyze and respond to your messages, customer support and enquiries. Consent for this specific purpose.
    To keep track of your contact details. Consent for this specific purpose.
    To review and process your application to work with VIEIRA. Consent for this specific purpose.
    To create your customer account. Necessary in order to take steps at the request of the data subject prior to entering into a contract and further performance of the contract.
    To maintain your registration and customer data in the reserved area. Necessary in order to take steps at the request of the data subject prior to entering into a contract and further performance of the contract.
    To process your purchase. Necessary in order to take steps at the request of the data subject prior to entering into a contract and further performance of the contract.
    To be able to send you newsletters or other publications that you have requested and/or which may be of interest to you Consent for this specific purpose.
    For WEBSITE management operations. Consent for this specific purpose (cookies); Legitimate interests pursued by VIEIRA
    For commercial purposes, such as data analysis, audits. Consent for this specific purpose (cookies); Legitimate interests pursued by VIEIRA
    For fraud prevention and information systems security. Legitimate interests pursued by VIEIRA.
    For the adaptation, improvement and modification of the services, namely by identifying usage trends or by determining the effectiveness of promotional campaigns. Consent for this specific purpose (cookies); Legitimate interests pursued by VIEIRA.


  5. WHAT PERSONAL DO DATA WE COLLECT?
    5.1. The personal data that VIEIRA collects and processes is only that which is necessary and appropriate for the above mentioned purposes.
    5.2. VIEIRA will collect and process the following personal data:
    PURPOSE DATA
    To analyze and respond to your messages, customer support and enquiries. Name and email.
    To keep track of your contact details. Name and email.
    To review and process your application to work with VIEIRA. Name, address, postcode, town, mobile, telephone, email, comments, Curriculum Vitae.
    To create your customer account. First name, surname, email.
    To maintain your registration and customer data in the reserved area. First name, surname, email, details of purchases made, company, telephone, address, extension, city, postcode, country.
    To process your purchase. Email and/or mobile number, shipping address (first name, surname, full address, city, country, region, postal code), data required to make the payment.
    To be able to send you newsletters or other publications that you have requested and/or which may be of interest to you. Email.
    For WEBSITE management operations. Cookie data; IP address, country of user.
    For commercial purposes, such as data analysis, audits. Cookie data; IP address, country of user.
    For fraud prevention and information systems security. IP address, country of user.
    For the adaptation, improvement and modification of the services, namely by identifying usage trends or by determining the effectiveness of promotional campaigns. Cookie data; IP address, country of user.


  6. HOW DO WE COLLECT YOUR PERSONAL DATA?
    6.1. We will collect your personal data through the forms on the WEBSITE, but also through the WEBSITE and the communication it makes with your equipment and the e-mail messages that you send us.
    6.2. Your personal data is collected through your equipment as follows:
    a ) Through your browser;
    b ) Through cookies;
    c ) Through pixel tags and other similar technologies;
    d ) IP Adress;
    e ) Through your User details.
    6.3. VIEIRA is committed to process your data lawfully and legally.
    6.4. VIEIRA will not sell, rent or share your personal data with third parties, with the exception of the clearly identified cases set out in this Privacy Policy (see Section 12 to understand how).
    6.5.VIEIRA's services are not aimed at minors and no personal data of minors is intentionally processed.

  7. WHAT ARE COOKIES?
    7.1. Cookies are small information files that help you identify your browser and can store information, for example, User settings and preferences.
    7.2. VIEIRA will store cookies on your device to personalize and facilitate browsing as much as possible, but also for troubleshooting, statistics, quality assurance, and to monitor system security.
    7.3. With the exception of cookies specifically required for the performance of the website, the storage of other cookies will always depend on the User's acceptance and conse, and this consent may be withdrawn at any time through specific browser tools.
    7.4. PTo find out more about the cookies we use, please see our Cookies Policy.
  8. WHAT ARE PIXEL TAGS AND OTHER SIMILAR TECHNOLOGIES?
    8.1. Pixel Tags (also known as web beacons and clear GIF´s) may be used in connection with some services to, for example, track the actions of service users (including email recipients), measure the success of our marketing campaigns, and compile statistics on the use of the Services and response rates.
    8.2. To find out more about the pixel tags and other similar technologies that we use please see our Cookies Policy.
  9. HOW DO WE PROTECT YOUR PERSONAL DATA?
    9.1. Your personal data are kept secure by adopting a range of technical and organisational security measures to ensure that only those employees who are required to have access to it can access the personal data in accordance with the rules created for this purpose.
    9.2. In order to protect your personal data, we only use data center providers who offer adequate and documented security measures, namely, guarantee that your personal data are stored on servers which are kept in controlled environments with limited access.
    9.3. The Website is hosted on the Shopify platform, and the personal data of users located in Europe and/or Switzerland is processed by the Irish affiliate, Shopify International Ltd. To learn about the privacy practices of this entity, we recommend reading their privacy policy, available on their website.
    9.4. Similarly, when you browse the WEBSITE, we protect your data with encryption, such as Transport Layer Security (TLS, is a security protocol that protects telecommunications via the internet) and your password is stored using a one-way hash, i.e. it cannot be recovered (or disclosed) by anyone, including VIEIRA, and can only be reset.
    9.5. Although we take all necessary precautions, we deem appropriate to protect the personal data you provide to us and we collect, one must be aware that no security system is impenetrable.
    9.6. You should therefore take certain precautions, such as keeping your password secret and not disclosing it to anyone else; if you believe that your password has been misused, you should notify us immediately; you should also take care to log out and log in each time you close your browser.

  10. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
    10.1. Your personal data will be kept for as long as necessary for the purposes for which they are intended, as listed in this Privacy Policy. Thus:
    PURPOSE PERIOD
    To analyze and respond to your messages, customer support and enquiries. 1 year
    To keep track of your contact details. 1 year
    To review and process your application to work with VIEIRA. 1 year
    To create your customer account. For as long as you are registered as a customer and wish to use the respective WEBSITE services.
    To maintain your registration and customer data in the reserved area. For as long as you are registered and wish to use the respective services of the WEBSITE and up to 1 year after the last access.
    To process your purchase. For the period necessary for the performance of the contract.
    To be able to send you newsletters or other publications that you have requested and/or which may be of interest to you. 2 years
    For WEBSITE management operations. 2 years
    For commercial purposes, such as data analysis, audits. 2 years
    For fraud prevention and information systems security. 2 years
    For the adaptation, improvement and modification of the services, namely by identifying usage trends or by determining the effectiveness of promotional campaigns. 2 years
    10.2.In the event that the law provides for a specific or mandatory period, the data will be kept for that period. In all other cases, personal data will be kept for a maximum of the times indicated above, periods that VIEIRA deems as sufficient to fulfill its purposes.
    10.3. At the end of the conservation period, all collected personal data shall be deleted.

  11. HOW YOU CAN YOU EXERCISE YOUR RIGHTS:
    11.1. Before we explain how you can exercise your rights, you should know what they are. Thus, the law grants you the right to request us to exercise the following rights:
    a ) Access: the right to confirm whether or not your personal data is being processed, and if so, the right to access your personal data;
    b ) Rectification: the right to obtain the rectification of inaccurate personal data and to have incomplete personal data completed;
    c ) Erasure: the right to obtain the erasure of your personal data when one of the legal basis listed in the legislation applies;
    d ) Restriction of processing: the right to obtain from the controller restriction of processing where one of the legal basis applies;
    e ) Objection: the right to object, at any time, to the processing of your personal data;
    f ) Data portability: the right to receive your personal data, which you provided, in a structured, commonly used and machine-readable format.
    11.2. You also have the right to lodge a complaint with a supervisory authority (National Data Protection Commission at www.cnpd.pt).
    11.3. For the purpose of exercising the rights abovementioned, you should contact VIEIRA through the email privacidade@vieiradecastro.pt.
    11.4. If you request us to delete some or all of your personal data, some of the services requested may not be provided to you and VIEIRA will retain only the necessary personal data to comply with the legal obligations to which it is obliged.

  12. WHEN DO WE COMMUNICATE DATA TO THIRD PARTIES?
    12.1. VIEIRA may use third parties to provide certain services, such as maintenance, technical support, marketing, billing or payment management, which may have access to some personal data, namely, the personal data required for contractual purposes.
    12.2. VIEIRA ensures that the entities that have access to the data are credible and offer high protection guarantees and that that data will never be transmitted beyond what is necessary for the provision of the contracted service, however VIEIRA remains responsible for the personal data made available.
    12.3. VIEIRA may also communicate your data to the following entities:
    a ) Companies of the business group to which VIEIRA belongs and with which it has business partnerships to create and offer benefits; or,
    b ) Other partners outside its corporate group (with prior authorization from you).
    12.4. VIEIRA may also transmit data to third parties in the context of investigations, inquiries and judical and / or administrative proceedings or of similar nature, provided that it is duly ordered by a court.

  13. THIRD PARTY WEBSITES.
    13.1. OThe WEBSITE may contain links to other websites which may collect and process your personal data and, such processing is the exclusive responsibility of the owners of these websites, and VIEIRA shall not be liable for their policies and/or practices.
    13.2. Example of these third parties is Facebook, Instagram or LinkedIn through the buttons that are present on the WEBSITE.

  14. DATA TRANSFERS OUTSIDE THE EUROPEAN UNION.
    14.1. If data transfers may occur to third countries that do not belong to the European Union, VIEIRA will endeavor to comply with the legal rules, namely in what concerns the adequacy of the destination country regarding the protection of personal data and the requirements, which are applicable to these transfers.

  15. MINORS.
    15.1. The WEBSITE is not directed to minors under 18 years old, so we request that minors do not provide us with personal information through the WEBSITE, application, social media and/or emails.

  16. SENSITIVE PERSONAL DATA.
    16.1. VIEIRA kindly asks you not to send us any sensitive personal data, in other words, personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union association, genetic information, biometric information, health or data relating to a natural person´s sexual life or sexual orientation.
    16.2. If you still send us this information or make it avilable to us, it will be deleted immediately.

  17. CHANGES TO PRIVACY POLICY.
    17.1. VIEIRA reserves the right to adjust or amend this Privacy Policy at any time and these changes will be publicised.

  18. OUR CONTACT DETAILS.
    18.1. If you have any questions or concerns regarding this Privacy Policy, please contact us by writing to us via email privacidade@vieiradecastro.pt.

  19. LAST VERSION.
    8 of February, 2022. Vila Nova de Famalicão (Portugal)